Shipping policy

🚚 Shipping Policy

Last updated: 24 July 2026

1. General

This policy describes the shipping conditions for orders placed on www.vengoh.com, operated by Unbelievable Products by UP S.à r.l., registered office: 74 Grand-Rue, L-1660 Luxembourg.

Orders are prepared and shipped from Luxembourg to Luxembourg, the countries of the European Union, the United Kingdom, as well as the United States and Canada.

2. Processing time

  • Orders are prepared and shipped within 2 to 4 business days after payment confirmation.

  • A shipping confirmation email with a tracking number is sent as soon as the parcel leaves our warehouse.

  • During busy periods, additional delays may apply.

3. Delivery times

Destination Carrier Estimated time
Luxembourg POST Luxembourg / DPD 1 to 3 business days
European Union DPD / DHL / UPS / Mondial Relay 3 to 7 business days
United Kingdom DPD / DHL / UPS 5 to 10 business days
Other European countries (outside the EU) On request 5 to 10 business days
United States International carrier with tracking 7 to 15 business days
Canada International carrier with tracking 7 to 15 business days

Delivery times are indicative and may vary depending on local logistics conditions.

4. Shipping costs

Shipping costs are calculated automatically at checkout based on weight, delivery address and the selected delivery method. They are displayed before payment.

Free shipping may be offered depending on the order amount and current promotions.

5. Delivery

Products are delivered to the address provided by the customer at checkout. Please make sure this address is accurate and complete.

If you are absent at delivery, the carrier will leave a notice and offer a new delivery or collection from a pickup point.

If delivery permanently fails because of an incorrect address or extended absence, re-shipping costs will be charged to the customer.

6. Order tracking

A tracking number is provided by email upon shipment. You can follow your parcel on the carrier's website.

In case of unusual delay, contact our customer service: info@vengoh.com.

7. Receiving your order

Please check the condition of the parcel on delivery. If the packaging is damaged, refuse the delivery.

If a product is missing or damaged, notify Unbelievable Products by UP within 48 hours of delivery at info@vengoh.com.

8. Partial shipments

If some items in an order are not immediately available, we may ship in several parcels. You will be informed, at no extra cost.

9. Returns and exchanges

You have 14 days from delivery to exercise your right of withdrawal (see our Return & Refund Policy).

Products must be returned unworn, unwashed, with their original packaging, tags and accessories.

Returns must be arranged by contacting info@vengoh.com to receive the return instructions.

Return costs are at the customer's expense, except in case of a preparation error or defective product.

10. Out of stock or delay

If a product becomes unavailable after the order is placed, you will be informed by email and may choose to wait or to be fully refunded.

In case of exceptional events or force majeure, we will inform you as soon as possible.

11. Delivery areas

We currently deliver to Luxembourg, all countries of the European Union, the United Kingdom, as well as the United States and Canada. For deliveries outside the European Union (including the United Kingdom), import duties and taxes may apply and remain at the customer's expense. For delivery to another country, contact info@vengoh.com for a tailored quote.

12. Contact

For any question about shipping or order tracking, please contact:
📧 info@vengoh.com
📞 +352 661 930 931 (WhatsApp)
📮 Unbelievable Products by UP S.à r.l. (Vengoh), 74 Grand-Rue, L-1660 Luxembourg